Dining out is often on the fly. Many times, it’s just a casual meal. Then there are the special occasions with a group of besties, and you really want things to go smoothly. Planning ahead Continue Reading

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Service providers who run on reservations, scheduling, or appointments have two major common problems.They all have to rely on the customer’s desire and ability to arrive on time.They all suffer in various ways when the Continue Reading

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Once upon a time, most restaurants, even casual dining, took reservations. Many of those who didn’t take reservations would allow “call ahead seating,” which was a way to join the waitlist by calling before arrival. Continue Reading

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No doubt that by this point, you’ve joined at least one waitlist or made a reservation using your phone. Would you say the process was perfect? By perfect, I mean were you able to complete Continue Reading

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Empty tables cost restaurants money, but many restauranteurs don’t know what this actually means in dollars and cents.Every patron who leaves a restaurant because they don’t like the quoted wait time represents the loss of Continue Reading

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When was the last time this happened to you?   You’re in the car with your family, late in the day. The mood is tense, someone is “hangry,” and you're too tired to go home and Continue Reading

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