Floqque is on a mission to do for the Service Industry what Expedia did for the Travel Industry
Our goal is ambitious, but our entire team is driven by a deep passion to use technology to eliminate the hassle of traditional appointment and reservation scheduling.
Our Team, Crazy Enough to Change the World*
Founder, President & CEO
The one who sees things differently.
Mike is much more than a people-person. He is a “talk to all the people, learn something new, and use that to make a positive impact on the world” -person. A natural born visionary, he uses every conversation as inspiration to create and innovate. Mike’s primary passion is for technology that simplifies workflows for businesses and amplifies value for consumers. Mike’s creativity is constantly flowing. Whether he’s on a run, relaxing at home, or driving, he allows ideas to fill his head and considers which ones have the merit to explore further. Mike prioritizes ideas that will make a positive impact on his team, his friends, and his community.
Mike founded a commercial software product activation and license management company as a college student over 30 years ago, and SoftwareKey.com is still going strong today. With his team, Mike provides solutions for hundreds of companies, including Lockheed Martin, Panasonic, and Toshiba. Mike follows his inner compass with certainty of his abilities and strengths, and leads his team and companies forward with clarity and purpose. Mike is excited to use his expertise in innovative technology to revolutionize the service industry.
Learn more about Mike's journey: How the Floqque Did We Get Here?
The Floqque Story
Our story begins with the need to resolve tension. More specifically, we noticed that a certain type of tension was highly exacerbated during all the pivoting and scrambling of the pandemic. That tension exists in the waiting time between service providers and customers. It has always been there, but now it’s at a critical point where a provider’s very survival may depend on efficient service while reducing wait times and ensuring timely consumer arrival.
Waiting creates uncertainty.
We thought about all the ways that the uncertainty of waiting has caused tension in our own lives. Have you experienced these too?
Have you ever been forced to wait for seating at a restaurant, only to watch the 7:00 reservation show up at 7:30?
How dare they!
Have you ever called a restaurant or barber shop to ask for the wait time, only to find it to be much longer when you arrived?
Did we all seriously just have the same idea?
Have you ever given up on organizing a group get together because you just couldn’t coordinate all the people, dates, and destination availability?
Maybe we’ll have that dinner next year…
Have you ever arrived at an appointment on time, but found that your therapist, stylist, or specialist is running way behind schedule?
I took my lunch hour for this!
Have you ever been stuck waiting in line in the hot sun or the freezing cold because capacity and distancing restrictions force people to wait outside?
I’m spending half my life in line…
Uncertainty creates chaos.
When you can’t be certain that you’ll receive timely service at a restaurant, shop, or healthcare provider, it causes uncertainty about your entire day. You find yourself rushing around, only to be stuck waiting, and then having to rush again.
When providers have uncertainty in their schedules, they have to make risky decisions. Holding a spot for an appointment that never shows while the people waiting get more and more agitated creates stress for staff. Quoting wait times and then exceeding them leads to bad reviews. Getting behind in the schedule and having people cancel rather than wait results in lost revenue.
Does queuing reduce chaos?
When we felt this tension and recognized that it’s reaching a breaking point, the question we asked was:
“What can we do to make waiting more predictable?”
We did our research, and we found that many queuing systems already exist. In fact, getting in line online has grown quite a bit in the last two years! But is it really working? If companies have invested in queuing systems to reduce the chaos of uncertainty, why is there still so much tension?
The problem is that most queuing is a one-time, one-way action. You can join a waitlist right now for various restaurants, salons, and providers across the country, and they have no way of knowing that you’re 3000 miles away. Or if you want to check the wait time for 5 different providers in your area, you have to download 3 new apps and make 2 phone calls. You’ll do this while worrying that the information might already be outdated in the time it takes you to arrive at the provider you choose. If you’re required to enter your credit card number to secure a spot that’s subject to a cancellation fee, will you continue making that appointment?
If it’s easier to get in line, why isn’t there more certainty?
Predictable queuing creates flow.
The answer we found to our question is:
“Queuing systems that interact with both consumers and providers allow for arrival management, reduced wait times, and predictable service.”
The team here at Floqque is driven by a passion for using technology to create better ways of connecting customers and service providers to eliminate chaos and create flow.
We’re not here to reinvent the wheel. Instead, we are on a mission to make existing technology better and more accessible to both service providers and their customers by finding, curating, integrating, and promoting the best technological tools out there. We plan to bring these tools together to revolutionize the appointment, reservations, and waitlisting process by providing access to easier ways for customers and service providers to do business together. With these established partnerships, we will work to enhance these tools to break the tension, so your day flows better.
The Floqque Core Values
We believe that in order to fulfill our mission, certain characteristics are required of us as a company, as a team, and as individuals. We look for these traits in what we do and in those we ask to join us. Having similar values is not always necessary to work together, but it does make the journey easier and more fulfilling.
We are a team of diverse individuals, working toward a common vision. To ensure success, we must create an environment where we are safe to have open, honest communication about the things that are and are not going well. We create a foundation of trust for our customers by extending that safe environment and open, honest communication to them as well.
We are obsessed with flow and finding new and innovative ways to enable flow. We look for the gaps and the divides that hinder flow, and seek ways to bridge them. We understand that sometimes, though, the best option to deal with an obstacle is to change course.
We applaud innovation in ourselves and our work and reinvent ourselves regularly to keep our passion alive. We know what it's like to walk in our customers' shoes, so we take it upon ourselves to find solutions to inconveniences that have always been accepted as "That's just the way it works."
We all have different backgrounds, experiences, strengths, and knowledge. It is through this diversity that we find balance and synchronicity as a company. We respect and encourage each other to share knowledge and ideas, no matter how crazy they may seem, to ensure that we are taking a well-rounded approach to helping our customers.
We support each other’s passions and explore new technology to help us achieve our mission. We look for new and exciting opportunities, while maintaining a healthy level of humility and self-awareness. We take time to enjoy the world around us, recognizing landmark achievements and celebrating milestones as a team.
*Here’s to the crazy ones. The misfits. The rebels. The trouble-makers. The round pegs in the square holes. The ones who see things differently.
They’re not fond of rules, and they have no respect for the status-quo. You can quote them, disagree with them, glorify, or vilify them.
But the only thing you can’t do is ignore them. Because they change things. They push the human race forward.
And while some may see them as the crazy ones, we see genius. Because the people who are crazy enough to think they can change the world, are the ones who do.
Steve Jobs, narrating the first Think Different commercial